A Preliminary Multi-Level Service Blueprint of Robot End-User Development in Socially Assistive Robots

Saad Elbeleidy and Alexandra Bejarano and Tom Williams

HRI Workshop on End-User Development for Human-Robot Interaction (EUD4HRI)

End-user development (EUD) in Human-Robot Interaction (HRI) aims to expand access and applicability of robotics by allowing people with minimal robotics expertise to use and benefit from robots. To develop these systems, HRI researchers often rely on human-centered design methods that focus on the robot user. These design methods justifiably center robot users as the ones for whom to design. However, focusing solely on the user can miss the bigger picture of resources, dependencies, and other people involved in the process. Recent research in teleoperated Socially Assistive Robots suggests that authoring tasks in preparation may be performed through invisible labor. This highlights the need for researchers to consider and design for the bigger picture of their robots' impact. Service design methods such as service blueprinting support designers in outlining the bigger picture of any system. In this paper, we use teleoperated Socially Assistive Robotics as a case study for End User Development of Teleoperated Robots. We use service blueprinting of our use case to outline the visible and invisible layers of End User Development of Teleoperated Robots and present preliminary results. Our service blueprint highlights the different roles that users can take on and defines various capabilities needed to support a smooth delivery of robot interactions.